This Privacy Policy describes the policies and procedures of Thrive Now Media, LLC ("Thrive Now Media," "we," "us," or "our") regarding the collection, use, and disclosure of your information when you use our websites, products, and services. It also describes your privacy rights and how applicable law protects you.
We use your personal data to provide and improve our Services. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. Our Services include, but are not limited to, our websites at thrivenowmedia.com and callremi.ai, the Remi AI voice CRM assistant, AI automation systems, consulting services, and related digital products.
Definitions
For the purposes of this Privacy Policy, the following terms have the meanings defined below:
Account: A unique account created for you to access our Services or parts of our Services.
A2P Messaging: Application-to-Person messaging, referring to SMS messages sent from our business systems to your mobile device, governed by TCPA and carrier A2P 10DLC regulations.
AI Systems: Artificial intelligence tools, voice assistants, automation agents, and related technology built, deployed, or operated by Thrive Now Media, including the Remi product line.
Company (referred to as "we," "us," or "our"): Thrive Now Media, LLC, 31875 Corte de Pinos, Winchester, CA 92596.
CRM Data: Contact records, notes, tasks, appointments, tags, custom fields, and other data stored in a GoHighLevel CRM account that our AI Systems may access, read, or modify on your behalf.
Cookies: Small files placed on your device by a website, containing information about your browsing activity on that website.
Device: Any device that can access our Services, such as a computer, mobile phone, or tablet.
Personal Data: Any information that relates to an identified or identifiable individual.
Service: Our websites (thrivenowmedia.com, callremi.ai), applications, AI voice assistants, automation systems, consulting sessions, and any related products or services offered by Thrive Now Media.
Service Provider: Any third-party company or individual that processes data on our behalf to facilitate, provide, or improve our Services.
Usage Data: Data collected automatically from your use of the Service, such as IP address, browser type, pages visited, and time spent.
You: The individual, business, or legal entity accessing or using our Services.
When you use our Services, book a session, or interact with our websites or AI systems, we may collect the following personally identifiable information:
First and last name
Email address
Phone number (mobile and/or business)
Business name and job title
Billing and payment information (processed by third-party payment processors; we do not store card data directly)
GoHighLevel API credentials and Location ID (for users of Remi and AI automation services)
Voice recordings and transcripts from interactions with Remi or other AI voice systems, where applicable
Responses to intake forms and booking questionnaires
Usage Data is collected automatically when you access our Service. This may include your device's IP address, browser type and version, pages visited, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data. When you access our Service via a mobile device, we may also collect your mobile device type, operating system, and mobile browser type.
For users of Remi and our AI automation services, we access CRM data in your GoHighLevel account solely for the purpose of executing the actions you request via voice or automation. This includes reading and writing contact records, notes, tasks, appointments, and related fields. We do not store your CRM data on our servers beyond what is necessary to complete the requested action. We do not use your CRM data for any purpose other than delivering the Services you have contracted for.
We use cookies and similar tracking technologies including beacons, tags, and scripts to track activity on our Service and improve our systems. Types of cookies we use:
Necessary / Essential Cookies (Session): Required to provide core website functionality and authenticate users. Cannot be disabled without affecting Service availability.
Cookie Acceptance Cookies (Persistent): Record whether you have accepted cookie use on our website.
Functionality Cookies (Persistent): Remember your preferences such as login details and language settings to provide a personalized experience.
Analytics Cookies (Persistent): Collect data on how users interact with our website, including pages visited and time spent, to help us improve the Service. We use Google Analytics for this purpose.
Advertising Cookies (Persistent): Used by Meta Pixel and Google Ads to measure the effectiveness of our advertising campaigns and serve relevant ads based on your browsing activity.
You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, declining certain cookies may affect your ability to use some features of our Service.
We use collected data for the following purposes:
To provide, operate, and maintain our Services including AI voice assistants, automation systems, and consulting sessions.
To process bookings and payments and send confirmation and reminder communications.
To execute CRM actions on your behalf when using Remi or other AI automation services.
To execute CRM actions on your behalf when using Remi or other AI automation services.
To send transactional SMS messages including appointment confirmations, reminders, and scheduling notifications.
To send marketing SMS messages where you have provided explicit opt-in consent separate from transactional consent.
To contact you by email, phone, or SMS regarding updates, service changes, or support matters.
To analyze usage patterns and improve our Services, products, and user experience.
To comply with legal obligations and enforce our Terms and Conditions.
To evaluate potential business transfers, mergers, or acquisitions.
Thrive Now Media sends SMS messages through registered A2P (Application-to-Person) channels in compliance with the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, and carrier A2P 10DLC registration requirements.
Transactional Messages: Appointment confirmations, booking reminders (24-hour and 1-hour), reschedule notifications, cancellation confirmations, and payment receipts. These messages are sent based on your booking activity and do not require separate marketing consent.
Marketing Messages: Promotional communications about new services, offers, and updates. These are sent only where you have provided explicit written consent separate from transactional consent.
By providing your mobile phone number and checking the SMS consent checkbox on any Thrive Now Media booking form or landing page, you expressly consent to receive automated SMS messages from Thrive Now Media at the number provided. Consent is not a condition of purchasing any Service.
Transactional messages: Frequency varies based on your appointment activity. Typically 2-4 messages per booking (confirmation, 24-hour reminder, 1-hour reminder, and follow-up if applicable).
Marketing messages: Frequency varies. Typically no more than 4 messages per month.
Standard message and data rates may apply depending on your mobile carrier and plan.
You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent unless you re-subscribe. To opt back in, reply START or contact us directly.
For help with SMS communications, reply HELP to any message or contact us at [email protected] or (866) 995-8515.
We utilize the mobile numbers you provide solely for Thrive Now Media's direct communications as described in this section.
WE DO NOT SELL, rent, lease, or otherwise share your mobile phone number with any third parties for their independent marketing, promotional, or lead generation purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors supporting our service delivery (such as customer service providers) is permitted under strict data processing agreements. All other use cases exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
We retain records of SMS consent including the date, time, method of consent, and the specific language presented to you at the time of opt-in. These records are maintained in compliance with TCPA requirements and are available for audit upon regulatory request.
We do not sell your personal data. We may share your information in the following limited circumstances:
Service Providers: We share data with third-party service providers who process data on our behalf to deliver our Services. These include GoHighLevel (CRM platform), Vapi (voice AI infrastructure), Anthropic (AI language model), N8N (automation), Deepgram (voice transcription), Stripe (payment processing), Zoom (video conferencing), and similar platforms. All service providers are bound by data processing agreements and may only use your data to deliver the contracted services.
Analytics and Advertising Platforms: We share data with Google Analytics and Meta (Facebook) Pixel for analytics and advertising measurement. These platforms may collect data via cookies and similar technologies. You can manage your preferences at Google Ad Settings (adssettings.google.com) and Facebook Ad Settings (facebook.com/ads/preferences).
Legal Requirements: We may disclose your data if required by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect our rights, prevent fraud, or ensure user safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your data becomes subject to a different privacy policy.
With Your Consent: We may share your data for any other purpose with your explicit consent.
We retain your Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Usage Data is generally retained for shorter periods unless needed for security or compliance purposes. CRM data accessed through AI Systems is not retained beyond what is required to complete the requested action.
To request deletion of your data, contact us at [email protected]. We will process deletion requests within 30 days subject to any legal retention obligations.
Depending on your location and applicable law, you may have the following rights regarding your personal data:
Right to Access: Request a copy of the personal data we hold about you.
Right to Correction: Request correction of inaccurate or incomplete personal data.
Right to Deletion: Request deletion of your personal data, subject to legal retention requirements.
Right to Opt-Out of SMS: Opt out of SMS communications at any time by replying STOP.
Right to Opt-Out of Marketing: Opt out of marketing communications via the unsubscribe link in any email or by contacting us directly.
Right to Data Portability: Request your data in a portable format where technically feasible.
California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us at [email protected].
The security of your personal data is important to us. We implement commercially reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. API credentials provided for AI System access are encrypted in storage and never transmitted or disclosed via voice, email, or any unsecured channel. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong passwords and secure your own account credentials.
Our Service integrates with and may contain links to third-party platforms and websites including GoHighLevel, Vapi, Anthropic, Meta, Google, Stripe, Zoom, and others. These services are governed by their own privacy policies and terms. Thrive Now Media is not responsible for the privacy practices or content of third-party services. We encourage you to review the privacy policies of any third-party service you use in connection with our Services.
Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us immediately at [email protected] and we will take steps to remove that information from our systems.
Our Services integrate with third-party platforms including but not limited to GoHighLevel, Vapi, Anthropic, N8N, Deepgram, Stripe, Zoom, and Meta. Thrive Now Media is not affiliated with, endorsed by, or sponsored by any of these platforms unless expressly stated.
Use of these platforms is subject to their own terms and policies. Thrive Now Media is not liable for outages, changes, or policy modifications made by third-party platforms that affect Service delivery.
We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or industry practices. When we make material changes, we will update the Last Updated date at the top of this document and, where appropriate, notify active users via email or a prominent notice on our website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically. Continued use of our Services after any update constitutes your acceptance of the revised policy.
User data is collected and processed in accordance with our Privacy Policy available at thrivenowmedia.com/privacy-policy. We use cookies, tracking technologies, and advertising pixels including Google Analytics and Meta Pixel to enhance user experience, analyze traffic, and serve relevant advertising. By using our Services, you consent to such data collection and use as described in our Privacy Policy.
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your data, please contact us:
Thrive Now Media, LLC
Email: [email protected]
Phone: (866) 995-8515
Mailing Address: 31875 Corte de Pinos, Winchester, CA 92590
Website: thrivenowmedia.com | callremi.ai
© 2026 Thrive Now Media • ThriveNowMedia.com • 866-995-8515 • All Rights Reserved